FAQ

Expert Window Cleaning with Purified Water Technology

Find clear, straightforward answers to your most common questions about our window cleaning services.

How often should my windows be cleaned?

Most customers choose a regular 4 to 6 week cleaning schedule to keep their property looking its best
throughout the year

Do you use ladders?

In most cases, no. We use professional water-fed pole systems that allow windows to be cleaned safely
from the ground.

How do I pay?

We use secure card payment technology, making payment simple and hassle-free.

Do I need to be at home?

No. As long as we have access to the areas requiring cleaning, you do not need to be present.

What is purified water?

Purified water has had minerals and impurities removed through a specialist filtration process. This
allows windows to dry naturally without leaving streaks or residue.

Do you clean the frames and sills?

Yes. Frames and sills are included as part of our standard window cleaning service.

What happens if it rains?

Light rain generally does not affect the quality of a pure water clean. If severe weather prevents us from
carrying out the service, we will reschedule your visit.

Can I change my clean day?

Initially, customers can contact us to request changes. The future customer portal will make this easier
with self-service rescheduling.

Trusted Excellence, Guaranteed Quality

Showcasing our verified certifications, secure processes, and awards that affirm our commitment to dependable service.

Certified Water Purity

Verified by leading UK water safety standards, ensuring our purified water approach is safe and effective.

Fully Insured Service

Comprehensive insurance coverage protects your property, giving you peace of mind with every clean.

Eco-Friendly Practices

Recognised for sustainable cleaning methods that prioritise safety and environmental responsibility.

Customer Satisfaction Guarantee

Our commitment to your happiness is backed by a satisfaction guarantee and responsive support.