These terms cover the cleaning services BrightSide Property Care provides to you. Last updated 31 July 2026.
Quotes and prices
A quote is based on the details you give us — property type, size and how often you want the work done. If what we find on site is materially different, we will tell you and agree a revised price with you before doing the work. Prices include VAT where it applies.
Regular visits
Most of our work is on a repeating cycle, for example every four weeks. We aim to keep to that cycle but weather, access and holidays can move a visit. We will let you know when your next visit is due.
Access
Please make sure we can reach the areas to be cleaned — gates unlocked, cars moved where that matters, pets secured. If we cannot get access and you have not told us beforehand, we may charge for the wasted visit.
Payment
Payment is taken after each visit using the card you set up with Stripe, unless we have agreed otherwise in writing. Card details are held securely by Stripe, not by us. If a payment fails we will contact you to arrange it.
Cancelling
You can cancel your regular service at any time, from your account or by telling us — there is no minimum term and no cancellation fee. Your service stops straight away and no further visits are booked. We need at least 24 hours’ notice to call off a visit that is already booked: if one falls inside that window it still goes ahead and is payable, and nothing after it will be. The same notice applies if you want to skip or move a single visit rather than cancel altogether.
If something is not right
Tell us within 48 hours of a visit and we will come back and put it right at no charge. We would always rather fix it than argue about it.
Liability
We carry public liability insurance and we take care of your property. We are responsible for loss or damage we cause, but we are not liable for pre-existing faults — for example failed seals, loose or rotten frames, or windows already cracked — or for losses we could not reasonably have foreseen. Nothing here limits liability for death or personal injury caused by negligence, or anything else that cannot lawfully be limited. Your statutory rights as a consumer are not affected.
Changes
We may update these terms from time to time. If we make a significant change we will tell customers before it takes effect.
Getting in touch
Questions about these terms? Contact us.